BROADSTONE DESIGN & BUILD LIMITED

2David, WV15

Verified

House Extension

Things with our extension started off well & both brothers could not do enough for us. They helped with the cost of bifold instead of french doors. However, when we were unhappy with a lack of workers they became very obstructive. They use good contractors but do not pay them & they refuse to turn up! A 15 week job took 45 weeks. We have had two leaks from the roof & we are still waiting for the 2nd to be fixed, with no reply as yet!

5Julian, SY6

Lee & his team did an excellent job of rendering our house. A manager was present first thing to supervise and then arrived at the end of the day to sign off as well. Lee also popped round the following day to check we were happy. The work was completed within two weeks of the quote too, which is excellent. A very good all-round service, thanks.

5Lynn, ST14

Verified

House Extension

A great company to deal with, Lee helped with my architect and a meeting with the local council building inspector in order to design our bespoke project. There were several obstacles to overcome and the plans had to be changed several times but Lee guided us through them and provided support throughout. I would not hesitate to recommend this company as Lee went above and beyond providing us with an excellent service, keeping us informed at all times.

2Mike, WV14

Verified

House Extension

Had an extension built - cost almost £32k - Company uses 100% subcontractors no employees which when we were looking they advised they only employ people and have 2 projects ongoing at a time which is not true - Overall quality of build is good (4*) but overall score a 2* due to some of the subcontractors work and attitude, mistakes during build by not following architects drawings, poor communication and project management, leaving house open to elements and me having to arrange building control visits.

• TRADESPERSON, 21/02/2025 09:08

  Thank you for the 4 star review and I'm sorry in some aspects we have not met your expections. The build was started on 14th October and competed in January, for a winter build I beieve this is more than acceptable. (This includes the 1 week delay to resolve your raft foundation issue, which your architect missed off) The project value was £26,310, and for a rear extension with a pitched tiled roof including glazing to a plastered finish, I beieve this to be excellent value for money.

• HOMEOWNER, 21/02/2025 09:34

  On review the original build was £26,310 based upon drawings - then an additional £3680 for the raft (which accepted architect missed) so this totals £30,170. I do accept that the build quality was good (not perfect but good as a few things were missed such as door refit sil etc) and they were super helpful when I contacted them but the problem here was down to project management and communication which I have listed and this is what affected the overall score so much.

• HOMEOWNER, 21/02/2025 09:38

  I would also add that during the build a few personal issues occurred with the builders which were unexpected and out of their control so this could have contributed to the pm and communication issues.

5Sarah, DY5

Verified

House Extension

We unfortunately couldn’t proceed with our extension due to personal circumstances, however could not fault the professionalism and communication of Lee in the time running up to and following our quotation. Lee clearly listened to our needs and provided constructive suggestions for our requirements and when we are in a position to proceed, we will be definitely proceeding with Lee.